Refund policy
Effective Date: December 3, 2025
This policy outlines the guidelines for returns, refunds, and exchanges for products purchased from the website https://manveda.in, operated by AVANIKART TRADING PRIVATE LIMITED. This policy is designed to uphold our Commitment to Quality while respecting the strict hygiene standards required for dietary supplements.
1. General Principles and Eligibility
● 1.1. Final Sale Status: Given the nature of dietary supplements and wellness products, all sales are considered final once the product packaging is opened, used, or tampered with, due to hygiene and safety concerns.
● 1.2. Eligibility Window: Returns or exchanges will only be processed for eligible Products within seven (7) days from the date of delivery.
● 1.3. Eligible Conditions for Return: A Product is only eligible for return, exchange, or refund if it meets the following criteria:
○ The Product received is damaged (physical damage to the outer packaging or seal) upon arrival.
○ The Product received is incorrect (wrong item or variant delivered).
○ The Product packaging remains completely sealed, unopened, and in its original, resalable condition.
2. Process for Initiating a Return or Exchange
● 2.1. Contact Requirement: The Customer must immediately contact Man Veda Customer Support via email (info@manveda.in) or phone (+91 8400043322) within the seven-day eligibility window.
● 2.2. Required Documentation: The Customer must provide the original order number, detailed photographs of the damaged or incorrect Product, and a clear description of the issue.
● 2.3. Return Authorization: Returns will not be accepted without prior authorization and a confirmed return request reference number from the Company.
● 2.4. Shipping: For eligible returns, the Company will arrange for the reverse pickup of the damaged/incorrect item. The Product must be packaged securely to prevent further damage during transit.
3. Refund and Credit Timeline
● 3.1. Inspection: Upon receipt, the returned Product will be inspected by our quality control team to verify the reported issue and ensure eligibility.
● 3.2. Refund Approval: If the return is approved, the refund will be initiated for the original purchase price of the Product.
● 3.3. Refund Credit Timeline: Once the refund is initiated, the credit will be processed back to the original source of payment. The processing time is typically 5 to 7 business days, though the exact time for the funds to reflect in the Customer's account may vary based on the respective bank's processing timelines.
4. Exchange and Replacement Timeline
● 4.1. Replacement Initiation: If the Customer requests an exchange for a damaged or incorrect Product, the replacement order will be initiated immediately upon verification and approval of the returned item by our Quality Control team.
● 4.2. Replacement Delivery Timeline: The replacement Product will be dispatched to the original shipping address. The expected delivery timeline for the exchange/replacement is typically 5 to 10 business days from the date the return inspection is completed and approved. This timeline depends on the current stock availability and the shipping location.
5. Non-Returnable Items
The following items are strictly not eligible for return, refund, or exchange:
● Any Product returned outside the seven (7) day eligibility window.
● Any Product that has been opened, used, or partially consumed.
● Products damaged due to customer misuse, improper handling, or storage after delivery.
● Products where the reason for return is dissatisfaction with the taste or results, as individual efficacy varies (in line with our Informed support and medical disclaimers).
6. Contact Information
For any inquiries related to returns, refunds, or exchanges, please contact us:
● Business Name: AVANIKART TRADING PRIVATE LIMITED
● Email: info@manveda.in
● Phone: +91 8400043322